Unit 22 In the Hotel

Thank you.

Fill out the form , please.

Would you please complete the registration form?

Sir , could you please fill in this form?

Could you please sign here?

Checking out materials :

Do you have a confirmation note, Sir?

Can I have your note , sir?

Can I have your hotel voucher please?

Carrying baggage for travellers:

May I help you with your luggage, sir?

Just a moment, please. I’ll get the trolly .

Please leave it to me, I’ll take it for you.

Pay:

How would you like to make a payment?

How would you like to settle your bill?

Giving keys to guests:

Here is your room key,sir.

Please keep the identification card ,sir.

You need to show it when you collect your key form the reception desk.

Please return your key before you leave.

Telling the Advantages of the hotel to guests:

I’m sure you’ll like your room. It’s spacious and airy.

I can ensure you that the room is very quiet.

We have the best chefs in Beijing.

Wishes:

I hope you enjoy your stay at the hotel.

I hope you have an enjoyable stay.

Have a nice evening ,sir and enjoy your stay.

Leaving a message:

Would you like to leave him a message?

Can I take a message for him?

I’ll make sure Mr. Cheng get the message.

Refusing requests:

I’m afraid not, madam.

Regretfully ,no madam. It’s our policy.

Unfortunately no sir. We can’t accept invitation from our guests.

Conversation

Dialogue 1

A: Good morning ,sir. Sorry to disturb you . May I make up the room now?

B: Yes, please. We’re on our way out. You can put up make up sign on. Could you bring us some towels and hangers.

A: No problems ,sir. Everything will be already when you come back..

Dialogue 2:

A: Good morning , I want a room tonight.

B: Single or double?

A: Single, please.

B: Do you have a reservation?

A: Yes. I made a reservation in ShangHai.

B: Then I believe you have a confirmation slip.

A: Yeah . Let me see. Is this the one you want?

B:Yes, that’s it. What’s your name, please?

A: Wu Mei is my name.

B: Just a moment, please. Yes, we have a room reservation for you.

A: Is this room with a bath room?

B: Yes ,it is.

A: Can you give me a quiet room?

B: It’s a inside room on the eighth floor.

A: What’s the room rate?

B: Eighty dollars a day. How long do you plan to stay Miss Wu?

A: Three nights as scheduled.

B: Will you sign the register ,please?

A: Is that right?

B: Thank you , Miss Wu.

A: Your room Number is 827. The bail-boy will take your bags and show you to your room.

B: Thanks.

Dialogue 3:

A: Hi, I’m Joseph Chen , the tour guide for the Ged Agency. We have a reservation of twenty rooms for tonight.

B: Please to meet you Miss Chen. My name is Joy. Welcome to the hotel. Here are the keys , registration slips and breakfast voucher. Breakfast will be served from seven tomorrow morning. Is there any change in your schedule?

A: No. Our check out time will still be eight thirty tomorrow.

B: And we arrange a morning call at seven thirty. Will that be fine?

A: That’s all right.

B: Please put your luggage outside your room by eight. The bail-boy will pick them up.

A: Thank you.

B: Thank you very much . I hope you enjoy your stay.

Dialogue 4:

A: Front desk. May I help you?

B: I’m going to check out tomorrow. Then we’ll be back in a week’s time. Can I leave my luggage here?

A: Yes. Sure. We do have storage service. When will be checking out tomorrow?

B: About nine thirty in the morning.

A: Then shall we arrange a bail boy to pick up your luggage at nine o’clock?

B: Sure.

A: May I have your room number please?

B: 1218.

A: 1218. we’ll collect your luggage at nine o’clock tomorrow. Would you then come to the front desk to get your storage receipt please?.

B: Thank you very much. Bye.

A: You’re welcome. Good-Bye.

Dialogue 5:

A: Good afternoon, Ladies. May I help you?

B: Can we have two adjoining double room, sir?

A: Have you made a reservation ladies?

B: I’m afraid not.

A: One moment, please. I have to check if there are room available. I’m sorry ladies . We have only two double room available, but they are on different floors. Would you mind that?

B: We prefer on same floor because we have a problem check late that night.

A: May I suggest family sweet? You all just have a cancellation.

B: what’s it like?

A: It’s a big room with a king-size double bed and two single beds. You’ve get also an roller-wheels .

B: That’s great. How much is it?

A: 2000 Hongkong dollars per night plus ten percent service charge and five percent government tax.

B: That’s fine.

A: But ,ladies, the room’s not yet ready. It will be delayed about half an hour. Perhaps you can fill the registration form first. And rest at the lobby for a while. We’ll let you know when the room’s ready.

B: All right. thanks.

A: Ladies, Hotel policy requires one ninth of room charge as deposit.

B: Do you take traveller’s check?

A: Yes, we do ,Madam. Thank you ,madam. Here’s our welcome brochure with all of information of our facilities. My name is Johnny. If you need any help do let me know. I’m at your service.